The following information will also be included on the confirmation screen and in the inquiry/reservation consultation email.
Information on cancellation regulations
When canceling or changing a trip, the terms and conditions of the course provided by Kronos International Co., Ltd., which will be issued before application, and the conditions of the course will apply.
For cancellations or changes, please contact the consignment sales office support@wideee.com/050-1808-4131.
Cancellation fees and application period vary depending on the conditions of the flight ticket, cruise, etc., so please check the document you receive at the time of reservation.
Official travel conditions of Kronos International Co., Ltd. ↗
Boarding check-in 2 hours before departure
When departing from Japan or returning to Japan, please complete boarding procedures at the check-in counter of your flight approximately 2 hours before the scheduled departure time. Please arrive at the airport with plenty of time to spare. If an earlier meeting time is specified during busy periods or in the final information, please follow that time.
1. Check the departure date, flight number, local time, and terminal used on the final itinerary/e-ticket. If your flight departs after midnight, you may head to the airport the night before.
2. Check the counter at the departure information display at the airport. For codeshare flights, please use the counter of the airline actually operating the flight.
3. Present the passports, reservation numbers or e-tickets, and any necessary visas for all people accompanying you (including infants). After weighing your baggage and checking in your baggage, please receive your boarding pass and baggage receipt.
4. After completing security and immigration inspections, please arrive at the boarding gate by the meeting time written on your boarding pass. Please check the information display at the airport for any changes to your boarding gate or departure time.
Even if you have already checked in online, please check the required travel documents and check in your checked baggage. The 2 hours before departure time is a guideline for this tour's procedure guide and is different from the airline's deadline. Please check the latest itinerary and operating airline information.
Vietjet official guide ↗ / Vietnam Airlines official guide ↗